“It may be cliché, but for my entire career 'the customer experience' has been my very personal passion, and the one thing that consistently differentiates one company from another".

This one statement sums up Don Montgomery’s driving force in building Column B Acquisitions; the belief that by providing a great client experience, he has the opportunity to change people’s lives and differentiate from everyone else in the industry.

Prior to starting Column B, he built his 25-year career around enriching the customer experience, specifically as a manager, then President of Pentax Medical (Canada). Here, he was able to have direct impact in the business by growing it from 4% to 40% market share. He attributes this to adding value in the sales and operational sides of the business, along with his ability to build great teams with some of the best people in the industry.

In fact, it is his unique talent for identifying and retaining the best people (those who have the vision for excellence in the client experience), which is guiding Column B Acquisitions to stand apart. While he is committed to each of the clients that Column B has, he is just as committed to finding, retaining, and developing the best people in the business brokerage industry for the benefit of all Column B clients.

Complementing this talent for finding the best people, what clients have noticed is Don’s talent to directly impact their businesses through his ability to connect with customers, listening to, gaining insight, and then delivering results for their individual needs. This gift for listening to and understanding his clients allows him to access creative ideas about how to increase their value.

To further support the Column B client experience and resources, Don is an active member with:

IBBA – International Business Brokers Association,
IBBA Canada – International Business Brokers Association, Canada Chapter